Policies

Thank you for your interest in Cap Creations. We care about our customers and your satisfaction is our priority. Please read the following for information about placing an order.

Shipping
First Class/Priority shipping within the USA is only $6.50 for your entire order. All orders are shipped via US Postal Service and are insured. Once your order has shipped we will email you with your tracking information. We do not currently ship internationally.

Please Note: Our products are handmade to order, please allow up to 2 weeks before your order is shipped. Though it is usually much sooner! 

Availability
Occasionally our products may go on back-order or be discontinued. We will contact you as soon as possible if this occurs with your order. We cannot guarantee the availability of any product, 
though we do our best to update our site as quickly as possible with any changes in stock.

Returns
We take pride in our products and hope that you will be pleased with your purchase. If for some reason you are not satisfied please contact us. Non-personalized items can be returned in new/unused condition for a refund. Personalized items are nonrefundable unless there is an error on our part.

Please note: The customer is responsible for shipping, we do not refund shipping charges. A trackable shipping method is suggested as we are not responsible for lost or damaged packages. 

Privacy
Your privacy is important to us. The information we collect is for the purpose of completing your order. This information will be kept private and will never be shared with anyone. Occasionally you may receive information about our products and/or specials but will always have the opportunity to opt out.

Questions/Comments
Please do not hesitate to contact us with any questions or comments. If you have a special request please ask as we love to do custom orders. Thank you!